CXBuzz Interview with Liliana Petrova
This month CXBuzz featured Liliana Petrova, CCXP in a customer experience interview about the inner workings of customer experience. Read Liliana’s take on the difference between Customer Service and Customer Experience, how companies can increase loyalty and retention, and which firms are walking the talk of customer experience today, leveraging technologies like AI and human-centered design to create new value for customers across industries. The conversation also will give you advice on the difference between NPS and CSAT and how to use social media in customer experience.
Read full interview here.
Holiday Wishes for Great CX: Career Advice Edition
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How Hospitality Can Save Tourism
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Customer Experience Audit: Uber Bets On Self-Driving Cars With Big Volvo Purchase
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Why You Need Culture Not Call Center Training for Customer-Centric CX
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5 Things You Can Do to Provide Excellent Passenger Experience in 2022
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How To Define Your Purpose And Have Unique Culture
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How a Personal Interaction builds Repeat Customers
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Eliminate Customer Stress with Good CX
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Why No One is Collecting Authentic Customer Feedback
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Keep The Customer Focus in 2018
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Fan Experience: CX Lessons for Hosting Major Events
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How to Solve the 2025 Customer Retention Problem
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5 Tips to Create Great Customer Experience Design Strategy
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Why Millennial Investors are Abandoning You
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#CXTHUS Exchange Insights – winners and losers?
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Poor Integration is Bad for Customer Journey and Worse for Brands
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Customer Experience for Vertical Takeoff
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How to Overcome Hospitality Industry Challenges by Empowering Employees
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Are You Thinking Strategically?
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Customer Experience ROI. Is It Worth Doing?
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