Tips on how to grow your customer experience career

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    • Holiday Wishes for Great CX: Career Advice Edition

    The lights have been lit, the gifts have been opened, and the year is coming to a close. In that spirit, we share with you our holiday wishes and some career advice. Use this holiday time to take a moment to set career goals and come up with a roadmap for success in the coming year.

    Before doing so, define what success looks like – whether that is for you, for your organization, or both. And remember the importance of customer-centricity and customer experience when you are thinking about what skills and values you can bring to your organization. In turn, look at all the ways in which those skills and values help to improve customer experience throughout the new year.

    Build CX Skills

    Every successful customer experience initiative starts with a skilled CX team. Brush up on your CX skills to strengthen the business case for CX; to develop relationships within your organization; and to deliver standout customer experiences in the new year.

    Earn Certifications

    CX Certification helps to advance your CX career. It also gives you more tools to solve CX problems, and opens you up to a community of industry professionals.

    Here, we review the CX Certification process, and provide helpful tips to kick off your new year.

    Get Customer-Centric

    Customer-centricity is at the core of every effective customer experience strategy. So it is important to keep the customer central to your CX design.

    And remember, that even when your overall goal is to advance your career, that advancement is linked to how much you put the customer at the center of everything you do.

    From customer experience strategy, to customer experience design, to customer service and hospitality, those who put the customer at the center contribute to the overall success of the organization. As a result, these are the individuals who gain the trust of both the customers and the stakeholders. That means that some of the most powerful individual career advice you can receive, is to focus on someone other than yourself. Namely, the customer.

    Build Mentor Relationships

    So, you are already thinking beyond yourself to focus on the customer. Now let’s continue thinking bigger and look at how relationships with others benefits your career. What does this mean? This means it is time to think about others within your organization and industry. And to create meaningful relationships with them.

    Remember to consider the importance of mentorships. Indeed, you can benefit from mentor relationships at every stage of your CX career. Explore our mentoring program and discover how building relationships helps to advance your career, and advance the CX profession across industries.

    Best Career Advice: Give Yourself a Gift This Year

    Become a Member of The Petrova Experience.

    Liliana Petrova

    Published on 12/26/2018

    Get Customer Experience Basics Right and You Don’t Need to Invest in Wow Moments

    Wow Moments are a Customer Experience hot topic. Customer experience professionals ideate how to build, prioritize, finance, and measure these Wow Moments. Chip and Dan Heath wrote a whole book on the topic: The Power of Moments. No Wow Moment saves you from negative word of mouth if your brand fails to get the customer experience basics right or to deliver the expected brand experience consistently.

    by 08/15/2018
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    How a Personal Interaction builds Repeat Customers

    A customer-centric methodology is key to the successful outcome of my interaction with Hello Spud. It is the reason this story appears here, and not among the CX Big Fails! The company did not send an automated response. It did not deliver a message stating “sorry we couldn’t help you, would you like something else.” Instead, the company co-founder reached out to me personally across multiple channels (a handwritten note, followed by personal emails).

    by 11/28/2018
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