Grateful for Customer Experience Heroes
When we launched The Petrova Experience, we did so with the words “in pursuit of customer happiness.” Pursuit of happiness is part of every interaction we have with our clients, partners and colleagues. And it is embedded in our organizational culture.
For this reason and so many more, we are grateful to create customer experiences of the future with the mandate to pursue customer happiness.
Unsung Heroes
In this spirit, we set out to find the individuals we call the Unsung Heroes of Customer Experience.
Real people inspire us every day by how they provide customer experience. We celebrate individuals who bring joy to customers of all walks of life. These are the Unsung Heroes of customer experience. They are cobblers and bartenders, childcare providers and neighborhood store owners.
And they make our lives better.
A Thankful Tribute
Meet the faces and the stories of customer experience. Learn from them, and celebrate them, with us.
Recently, we made a film to do just that. Unsung Heroes of Customer Experience is a tribute to individuals who inspire us. But, it also is a tribute to our industry. And to our goal to pursue customer happiness in every corner of the world. Everywhere customers are served.
What it Means to Be a Customer Experience Hero
A customer experience hero connects with customers in real, meaningful ways. As one of our featured heroes explains, fundamentally, this means “treating the customer how I want to be treated.”
Such a guiding principle may seem simple – even second nature. However, let’s unpack it. When we do, we see how that basic motivation comes to life. The desire to treat the customer as you want a brand (or an individual) to treat you is hard to achieve. It requires specific, empathetic experience design. And execution. In fact, responding to this seemingly simple motivation meets a requires meeting a range of complexities.
In the end, though, with the right organizational culture, and the right employees, it also creates opportunities to do more for your customers. And to do it better. To shape a future in pursuit of customer happiness.
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Are You Ready to Go Exclusive with Jane, Your Digital Concierge?
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Bad Travel Experience
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WeWork Does Customer Experience Right with a Wow Moment
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When There is No Chat in Chat Support
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Hospitality Experience and Why We lack Seamless Travel Experiences
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The in-person work office design that will bring your employees back
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Why Bt2B Businesses Must Think Like B2C in the Next Decade
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Service Design vs Customer Experience 2021
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Customer Engagement ROI
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Healthcare Experience Horror Story
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Why Your Employee Experience Journey Matters
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Even the US Government is Jumping on the Customer Experience Train
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Why I Don’t Love Chatbots
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Am I A Good Candidate For A Customer Experience Role?
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How To Define Your Purpose And Have Unique Culture
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Are You Thinking Strategically?
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The One CX Goal You Need to Set for 2019
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Where Should CX Sit at the Table?
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Bad Customer Experience
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Grateful for Customer Experience Heroes
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What is Customer Experience Transformation?
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NPS Best Practices
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#CXTHUS Exchange Insights – winners and losers?
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4 Career Tips to obtain a Customer Experience Role
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Aviation Industry, Coronavirus Isn’t the Only Thing Killing Us
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Would You Pitch In To Save Toys “R” Us For Your Children To Experience? #ToysRUsGoFundMe
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What Can Casino Consulting Firms Learn from Airlines?
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Top CX Design Challenges in 2021
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How Facial Recognition Works for Your Customers?
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Employee Engagement and Wellness In The Workplace: Guest Post
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