Customer Experience Quotes - Horst Schulze

Blog

Become a Member SIGN UP!
  • Customer Experience Quotes – Horst Schulze

    “Real knowledge of the customer is absolutely essential. Without it, you cannot serve your market in a way that is superior to the competition.”

    • Horst Schulze, Cofounder and Former President of the Ritz-Carlton Hotel Company

    Organizational Culture and Access to Information

    By and large, people perceive culture as an HR discipline. The most common perception is that culture covers the soft side of performance. Culture is about how you do things, not so much about what you do. This approach to culture could not be more wrong. In fact, organizational culture is about so much more than a few words in a performance review sheet.  It is about leaders expressing values, and the action guidance their cultural behaviors provide.

    Continue reading

    Price Based Country test mode enabled for testing Colombia. You should do tests on private browsing mode. Browse in private with Firefox, Chrome and Safari