Frictionless Experiences for Both Employees and Customers

Blog

Become a Member SIGN UP!
  • customer experience tech

    Six Steps To Avoid ‘Tech for Tech’s Sake’ In Customer And Employee Experience

    Hand an orchestra instruments but no sheet music, and you’ll get a cacophony. Create customer and employee experiences without a holistic, user-centered approach and you’ll get a technology mishmash that fails to meet user needs.

    From apps to AR/VR wearables, digital channels are disrupting industries and driving demand from customers and employees for more frictionless, intelligent and personalized experiences…

    This article originally appeared in Forbes.

    Read more about frictionless experience

    Read the full article here.

    Get Customer Experience Basics Right and You Don’t Need to Invest in Wow Moments

    Wow Moments are a Customer Experience hot topic. Customer experience professionals ideate how to build, prioritize, finance, and measure these Wow Moments. Chip and Dan Heath wrote a whole book on the topic: The Power of Moments. No Wow Moment saves you from negative word of mouth if your brand fails to get the customer experience basics right or to deliver the expected brand experience consistently.

    Continue reading

    Price Based Country test mode enabled for testing Colombia. You should do tests on private browsing mode. Browse in private with Firefox, Chrome and Safari