How to Best Use AI in Customer Service - Real Life Best Practices

Bridging the gap between AI and Customer Support

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  • Bridging the gap between AI and Customer Support

    Tune in to the conversation with Liliana Petrova, CCXP. In this webinar, presented by Argyle, Liliana talks about how to leverage artificial intelligence (AI) in an actionable way in order to create differentiated experiences. Learn specific steps and challenges that organizations today are faced with when it comes to introducing artificial intelligence in the customer support function.

    Other Panelists Include:

    Alla Reznik from Verison

    Justin Smith, Ph. D.  from Sanford Health

    Akhil Talwar from LogMein

    Get Customer Experience Basics Right and You Don’t Need to Invest in Wow Moments

    Wow Moments are a Customer Experience hot topic. Customer experience professionals ideate how to build, prioritize, finance, and measure these Wow Moments. Chip and Dan Heath wrote a whole book on the topic: The Power of Moments. No Wow Moment saves you from negative word of mouth if your brand fails to get the customer experience basics right or to deliver the expected brand experience consistently.

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