How to Best Use AI in Customer Service - Real Life Best Practices

Bridging the gap between AI and Customer Support

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  • Bridging the gap between AI and Customer Support

    Tune in to the conversation with Liliana Petrova, CCXP. In this webinar, presented by Argyle, Liliana talks about how to leverage artificial intelligence (AI) in an actionable way in order to create differentiated experiences. Learn specific steps and challenges that organizations today are faced with when it comes to introducing artificial intelligence in the customer support function.

    Other Panelists Include:

    Alla Reznik from Verison

    Justin Smith, Ph. D.  from Sanford Health

    Akhil Talwar from LogMein

    Organizational Culture and Access to Information

    By and large, people perceive culture as an HR discipline. The most common perception is that culture covers the soft side of performance. Culture is about how you do things, not so much about what you do. This approach to culture could not be more wrong. In fact, organizational culture is about so much more than a few words in a performance review sheet.  It is about leaders expressing values, and the action guidance their cultural behaviors provide.

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