How to Best Use AI in Customer Service - Real Life Best Practices

Bridging the gap between AI and Customer Support

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  • Bridging the gap between AI and Customer Support

    Tune in to the conversation with Liliana Petrova, CCXP. In this webinar, presented by Argyle, Liliana talks about how to leverage artificial intelligence (AI) in an actionable way in order to create differentiated experiences. Learn specific steps and challenges that organizations today are faced with when it comes to introducing artificial intelligence in the customer support function.

    Other Panelists Include:

    Alla Reznik from Verison

    Justin Smith, Ph. D.  from Sanford Health

    Akhil Talwar from LogMein

    How a Personal Interaction builds Repeat Customers

    A customer-centric methodology is key to the successful outcome of my interaction with Hello Spud. It is the reason this story appears here, and not among the CX Big Fails! The company did not send an automated response. It did not deliver a message stating “sorry we couldn’t help you, would you like something else.” Instead, the company co-founder reached out to me personally across multiple channels (a handwritten note, followed by personal emails).

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