The facial recognition breakthrough within the security industry - THE PETROVA EXPERIENCE

The facial recognition breakthrough within the security industry

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  • The facial recognition breakthrough within the security industry

    Marcy Mason from the Office of Public Affairs at U.S. Customs and Border Protection reveals how CBP is meeting its mandate and keeping America safe. In her study she features the award winning facial recognition boarding trials that Liliana Petrova spearhead for JetBlue Airways.

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    How a Personal Interaction builds Repeat Customers

    A customer-centric methodology is key to the successful outcome of my interaction with Hello Spud. It is the reason this story appears here, and not among the CX Big Fails! The company did not send an automated response. It did not deliver a message stating “sorry we couldn’t help you, would you like something else.” Instead, the company co-founder reached out to me personally across multiple channels (a handwritten note, followed by personal emails).

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