Biometrics: Facial recognition tech coming to an airport near you - THE PETROVA EXPERIENCE

Biometrics: Facial recognition tech coming to an airport near you

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  • Biometrics: Facial recognition tech coming to an airport near you

    In Aruba, KLM passengers flying to Amsterdam’s Schiphol Airport can go from check-in all the way to boarding without a ticket and with just one passport check.

    Get Customer Experience Basics Right and You Don’t Need to Invest in Wow Moments

    Wow Moments are a Customer Experience hot topic. Customer experience professionals ideate how to build, prioritize, finance, and measure these Wow Moments. Chip and Dan Heath wrote a whole book on the topic: The Power of Moments. No Wow Moment saves you from negative word of mouth if your brand fails to get the customer experience basics right or to deliver the expected brand experience consistently.

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    How a Personal Interaction builds Repeat Customers

    A customer-centric methodology is key to the successful outcome of my interaction with Hello Spud. It is the reason this story appears here, and not among the CX Big Fails! The company did not send an automated response. It did not deliver a message stating “sorry we couldn’t help you, would you like something else.” Instead, the company co-founder reached out to me personally across multiple channels (a handwritten note, followed by personal emails).

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